Meet the People Behind Ertel

We are centrally located in Indiana and serve our partner clients and their employees throughout this great state.  Our dedicated people live in your communities—they are your neighbors, maybe even your friends.  They know both the challenges and opportunities that Indiana businesses face in regards to Health Care Reform, Employee Benefits and Health Risk Management.  Not only does our insightful team have the knowledge and expertise, but they also have the passion to want to make a difference, to develop innovative ideas and deliver results—they live our values every day for our clients.

Employee Benefits

Mike Ertel, MBA, President

Mike started working in the insurance industry right after college and now has over 23 years of experience in Insurance, Employee Benefits and Risk Management.  His extensive track record of partnering with and advising companies headquartered in Indiana allows him to provide best practice solutions for clients of Ertel & Company.  Mike earned his undergraduate […]

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Chris Burton, Advisor

With over 30 years experience in the Employee Benefits industry, Chris takes great pride in speaking directly to his client’s needs by providing the best overall coverage in the most cost effective way.  His expertise resides in the comprehensive grasp of each client’s business and internal organization, helping them offer quality benefit plans to their […]

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Carly Kierce, Advisor

Carly began her journey in the insurance industry immediately after graduating from Indiana University with degrees in Marketing and Management from the Kelley School of Business. She has vast experience in Voluntary Benefits and enjoys educating individuals on how these types of policies can complement existing coverages. Carly believes in working closely with clients to […]

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Marianne Lambert, Senior Client Services Manager

After 22 years of working in Corporate Business and Finance, Marianne decided to a make a career change.  Her previous employment opportunities provided experience in analytical analysis and management of client accounts with a focus on customer service.  She holds a Bachelor of Business Management from Xavier University, Cincinnati, Ohio.  In her free time, Marianne […]

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Susan Boyle, Senior Client Services Manager

For 30+ years, Susan has enjoyed serving in sales and customer service roles for the Employee Benefits industry. She is skilled, empathetic and engaging. She brings her skills from two perspectives in that she worked for a carrier in the past as well as an agency. Susan is well versed in these areas of insurance: […]

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Sherri Rhodes, Client Services Manager/Claims Resolution Specialist

Sherri  has been a part of the health insurance industry for 28 years.  Sherri perfected her customer service skills through education, training and experience. She continues to enjoy helping clients find solutions and to provide valuable resources on the complexities of health insurance. Sherri works closely with our clients to resolve both claims and service […]

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Kyle Yamafuji, Client Services Manager

Kyle’s background in Informatics at Indiana University is essential in implementing and assisting clients in their online benefits tools. Kyle is new to the insurance business but has many years of experience in the customer service industry. He learned the importance of proper benefit management the hard way when turning 26 years old and losing […]

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Stacie Hannaford, Administrative Assistant

Ertel and Company
Stacie brought to Ertel & Company, Inc. compassionate and excellent customer service skills that she derived from an early age when her grandfather was a small business owner near-by.   She enjoyed her studies at Ball State University in Health Science and Psychology.  It is no surprise that she has found a good marriage as an […]

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Health Risk Management

Amy Kiley Ertel, MD, Medical Director

With over 14 years experience as a physician providing preventive care and routine health services, Dr. Amy Kiley Ertel pursued her passion for health and fitness by joining Ertel & Company in September 2006.   Dr. Ertel and her medical team work one-on-one with their partner clients and employees to implement highly effective Health Risk Management […]

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Sandi Carter, Director of Health Risk Management

Sandi is a graduate of Indiana University, Bloomington with a degree in Education.  She has over 20 years of experience between teaching, management and marketing and has had extensive experience in employee training, both on-site and classroom.  This translates well into Health Risk Management, leading employees to understand the implications that poor health can bring […]

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Jana McCaskill, Director of Client Services

A graduate of Taylor University with a Psychology degree, Jana worked as a psychiatric patient assistant for six years for the Neuropsychologist for the Tennessee Titans and Nashville Predators, and for a prominent psychiatrist in Nashville, TN.  She then became a full-time mom and loved focusing her time on her family.  After an absence from […]

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Natasha Dugdale, Health Services Coordinator

With a passion for health and wellness, Natasha joined Ertel & Company with great enthusiasm. She brings several years of blended experience in the corporate wellness and family practice settings to the Health Risk Management team. After graduating from Indiana University Bloomington with a BS in Exercise Science, she learned first-hand the importance of helping […]

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Lindsay Arellano, MPAS, PA-C, Physician Assistant

Lindsay graduated from Azusa Pacific University with a Bachelor of Science in Accounting and received her Master’s of Science in Physician Assistant Studies from Western University of Health Sciences in Southern California. After graduation, Lindsay worked in fast-paced Gastroenterology clinic. After living in Los Angeles for 10 years, Lindsay and her husband decided to move […]

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Kate Kaiser, MPAS, PA-C, Physician Assistant

After completing both her undergraduate and graduate programs at Butler University, Kate initially began practicing as a Physicians Assistant specializing in Emergency Medicine. In June 2011, she joined the Health Risk Management team at Ertel & Company.  Kate thoroughly enjoys the lasting relationships that she is now able to establish with her patients, but finds that […]

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Beth Turpin, APN-BC, Nurse Practitioner

Beth graduated from Indiana University with a Bachelor of Science in Nursing, Master of Science in Nursing and Nurse Practitioner.  She has been employed at various hospitals and physician offices in Indiana.  She has also taught nursing at the University of Indianapolis, Indiana. Beth joined Ertel & Company, Inc. she says “because of the integrity […]

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Chrissy Hoeg, APN-FNP-BC, Nurse Practitioner

Chrissy completed her undergraduate and graduate degrees as a family, Nurse Practitioner, at the University of Indianapolis. She was employed at a family practice locally following graduation for several years. In 2015, she joined Ertel & Company, Inc. to help patients manage their co-morbidities and busy lifestyles. Chrissy enjoys the emphasis that Ertel & Company, […]

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Chris Williams, APN-FNP-BC, Nurse Practitioner

Chris competed her undergraduate nursing degree at Purdue University, her graduate degree at Indiana University and a post-masters degree at Indiana State University. She is dual certified as a Family Nurse Practitioner and a Pediatric Nurse Practitioner. Her clinical experience includes working at Riley Hospital for Children, Community Hospital MedCheck and CVS MinuteClinic. Chris has […]

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Sherry Monachino, RN, BSN

Sherry developed a passion for Healthcare in Preventive and Holistic medicine when she was a young child.  She pursued this passion at Ball State University and became a Registered Nurse.  Her expertise was in Diabetes Care and Labor & Delivery. Sherry has studied and enjoys seeing how good nutrition and control of the mind, body […]

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Roxanne Mattox, Patient Care Assistant

With over 10 years experience in medical offices, Roxanne Mattox is honored to be the newest member of Ertel & Company’s Health Risk Management team. She is thrilled to be working with Dr. Amy Kiley Ertel once again, having formally worked with her at Kiley OBGYN. A graduate of Ball State University, Roxanne began her […]

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Crystal Deering, Patient Care Assistant

Crystal comes to Ertel and Company with years of experience in the Senior Adult Care business. The decision to join the Ertel Team goes hand in hand with her “calling”. A calling to provide assistance to the lives of others with comfort and trust. She values time spent with her family and close friends. She […]

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